
Account
All of your practice data, including providers, patients, appointments and messages, as well as settings belong to an account.

Domain
A grouping of accounts belonging to a partner or to an enterprise client, allowing targeted delivery of customizations to such accounts without interfering with other users.

User
A person with credentials to access a DocMeIn account. This is generally a member of practice staff or provider.

Service
Type of appointment defined by the practice and characterized by a certain duration as well as a number of other attributes, allowing fine-grained controls to guide allocation of providers' time to patients.

Provider
A person or resource within a practice with whom patient appointments can be scheduled. Providers may optionally be users if a login is created for them.

Overbooking
Capability to create multiple controlled appointments for a single provider that occupy the same timeslot or overlapping timeslots.